T3 Scopists

Once again, I will personally answer this question for Ms. Dorough.

For two years, whenever there appeared problems with audio quality, T3 Software has always asked users what type of microphone they were using. When it wasn't an industry-specific microphone, T3 has told its customers that an omni-directional, industry-specific microphone will solve the problem. These can be purchased on either the Stenograph or Eclipse web sites. The vast majority of these customers purchased this microphone and thanked us for the helpful tip.

When posed this same question, all major CAT manufacturers answer the same way. Their first tip is always to grab an omni-directional, industry-specific microphone. These answers, with many helpful links, have been forwarded on to Ms. Dorough as we have tried to provide solutions and work on her problem with her.

Ms. Dorough is unhappy with this answer, extremely so, which is fine. You can't please all the people all the time.

Here is the reality: T3 puts a massive compression, the best currently available in terms of the Quality-to-Compression ratio, on files to vastly increase speed of transfer. A file recorded with the strength of an industry-specific microphone EASILY survives this compression and gives the scopist a strong audio file to work with. This is the state of technology as it exists today. IF technology existed in a better state, we would use it. It simply does not exist in a better capacity.

Ms. Dorough, we have given you the best answer we can, and we've done it several times now. We've brought in your CAT manufacturer, hoping they might hold more weight with you than we apparently do. Please do us the professional courtesy of informing us how many other forums you've posted on to mount this campaign. We've only found two; we're guessing there are others. We'd like a chance to answer the same accusation yet again if it is, regrettably, placed in even further public settings.

Thank you,
Paul Humbeutel
President
T3 Software
www.reportingsware.com

Nick:	No More Bad Audio!
Date/Time:	Wednesday, July 2, 2003 at 7:36:38 PM CST
Browser/OS:	Microsoft Internet Explorer V6.0 using Windows NT 5.1
Subject:	T3 Scopists
Message:
Would any scopist who uses T3 and has problems with poor quality audio please e-mail me? I'm compiling a list (names witheld if you prefer) to show the president of the company that owns T3 because he doesn't believe the problem exists. Since there is really no competition for people on dial-up, I think a lot of people feel that they are stuck with the poor quality of audio that comes across T3 and I'd like to do something about it, but I need your support. Thanks!

Nick:	T3 Software
Date/Time:	Wednesday, November 19, 2003 at 3:06:47 PM CST
Browser/OS:	Microsoft Internet Explorer V6.0 using Windows 98
Subject:	Wow
Message:
That's all we can say to you anymore, Elli. Wow. Brad Anderson T3 Software

Nick:	Elli Dorough
Date/Time:	Tuesday, October 28, 2003 at 9:39:15 AM CST
Browser/OS:	Microsoft Internet Explorer V6.0 using Windows NT 5.1
Subject:	Big mouth???
Message:
And what division of T3 do you work for? If I was wrong, then why did T3 change their software??? I TRIED to resolve the issue with T3 and they denied there was any problem. They wouldn't help me. Not only wouldn't they help me, but there were rude and insulting. That's not the kind of company I give my money too. Hopefully people will check with the Denver Better Business Bureau before purchasing software from T3. Elli

Nick:	I'm with you
Date/Time:	Tuesday, September 16, 2003 at 8:53:40 AM CST
Browser/OS:	Microsoft Internet Explorer V6.0 using Windows 98
Subject:	big mouth
Message:
To put it bluntly, Ms. Dorough has a big mouth. End of story.

Nick:	T3 Software
Date/Time:	Tuesday, July 8, 2003 at 4:20:34 PM CST
Browser/OS:	Microsoft Internet Explorer V6.0 using Windows NT 5.1
Subject:	Answer to "bad audio"...once again
Message:
Once again, I will personally answer this question for Ms. Dorough. For two years, whenever there appeared problems with audio quality, T3 Software has always asked users what type of microphone they were using. When it wasn't an industry-specific microphone, T3 has told its customers that an omni-directional, industry-specific microphone will solve the problem. These can be purchased on either the Stenograph or Eclipse web sites. The vast majority of these customers purchased this microphone and thanked us for the helpful tip. When posed this same question, all major CAT manufacturers answer the same way. Their first tip is always to grab an omni-directional, industry-specific microphone. These answers, with many helpful links, have been forwarded on to Ms. Dorough as we have tried to provide solutions and work on her problem with her. Ms. Dorough is unhappy with this answer, extremely so, which is fine. You can't please all the people all the time. Here is the reality: T3 puts a massive compression, the best currently available in terms of the Quality-to-Compression ratio, on files to vastly increase speed of transfer. A file recorded with the strength of an industry-specific microphone EASILY survives this compression and gives the scopist a strong audio file to work with. This is the state of technology as it exists today. IF technology existed in a better state, we would use it. It simply does not exist in a better capacity. Ms. Dorough, we have given you the best answer we can, and we've done it several times now. We've brought in your CAT manufacturer, hoping they might hold more weight with you than we apparently do. Please do us the professional courtesy of informing us how many other forums you've posted on to mount this campaign. We've only found two; we're guessing there are others. We'd like a chance to answer the same accusation yet again if it is, regrettably, placed in even further public settings. Thank you, Paul Humbeutel President T3 Software www.reportingsware.com